FAQ
Frequently Asked Questions — Household Products
1. Are your cleaning products safe for pets and children?
Yes! Our cleaning sprays use non-toxic formulas that are completely safe for pets and children once dry. We recommend using them in a well-ventilated area and storing products out of reach of children.
2. What surfaces can the cleaning sprays be used on?
Our multi-purpose cleaning sprays work on most hard surfaces, including countertops, tiles, glass, stainless steel, and plastic. We do not recommend use on untreated wood or leather surfaces.
3. Are your products eco-friendly?
We are committed to sustainability. Many of our products use biodegradable ingredients, packaging made from recyclable materials, and we continuously work to reduce plastic usage.
4. How do I use the cleaning spray correctly?
Spray directly onto the target surface, let it sit for 30 seconds, then wipe with a clean cloth or paper towel. For stubborn stains, allow a longer dwell time before wiping.
5. What is the shelf life of your products?
Unopened products typically have a shelf life of 2–3 years. After opening, we recommend using within 12 months. Store in a cool, dry place away from direct sunlight.
6. Are your car care products suitable for all vehicle types?
Yes, our car care range is compatible with most vehicle types including sedans, SUVs, and trucks. For special finishes such as matte paint, we recommend testing on a small inconspicuous area first.
7. How should I store these products?
Store products in a cool, dry location away from extreme temperatures and direct sunlight. Keep liquid products upright to prevent leakage.
8. Can products be mixed together?
We do not recommend mixing different cleaning products, as this may cause harmful chemical reactions. Always follow the individual usage instructions for each product.
9. Do you offer bulk purchase discounts?
Yes! We offer discounted pricing for bulk orders. Please contact us through our contact page to request a custom quote and bulk purchasing details.
10. Can I return a product if I'm not satisfied?
Absolutely. We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, please contact our customer service team and we will arrange a refund or exchange.
Frequently Asked Questions — Household Tools
1. Are your tools suitable for DIY beginners?
Absolutely! Our household tool range is designed for everyday home repairs and DIY projects. They are easy to use and come with detailed instructions, making them perfect for beginners.
2. Do the tools come with a warranty?
Yes, all our tools come with a 12-month quality warranty. If a tool is damaged due to a manufacturing defect, we will replace or repair it free of charge.
3. What accessories are included in the tool sets?
Our tool sets typically include screwdrivers, wrenches, hammers, tape measures, pliers, and other common tools. Please refer to the individual product pages for specific inclusions.
4. What materials are the tools made from?
Our tools are made from high-strength chrome vanadium steel or stainless steel, with anti-slip rubber handles for durability and comfortable grip during extended use.
5. How do I properly maintain my tools?
After use, wipe the tool surfaces dry and avoid storing in humid environments. Periodically apply a small amount of anti-rust oil to metal parts to significantly extend the tool's lifespan.
6. Are the tools suitable for professional use?
Our tools are primarily designed for home users and light professional use. For heavy-duty professional construction needs, we recommend our professional-grade product series.
7. Do electric tools support multiple voltage standards?
Some electric tools support 100–240V wide voltage, making them suitable for global use. Please check the product specifications page to confirm voltage compatibility before purchasing.
8. Can I purchase individual tools from a set separately?
Yes! We offer both set and individual purchase options. If you need to replace or add a specific tool, you can select it directly from the product page.
9. Are the tools safe for children to use?
Our tools are designed for adults and are not recommended for unsupervised use by children. If children are participating in DIY activities, please ensure adult supervision and use age-appropriate safety tools.
10. How do I choose the right tool for my needs?
You can choose based on your project type, frequency of use, and budget. If you have any questions, feel free to reach out through our contact page and our team will provide professional recommendations.